BV99 Privacy Policy — How We Protect Your Data

1 Overview

This Privacy Policy applies to all users of the BV99 platform — the website at bv99.ml and any related services operated under the BV99 brand. It describes how BV99 ("we", "us", "the Platform") handles the personal data of registered users and visitors from Pakistan.

When you create a BV99 account, make a deposit, place a bet, play a casino game, or simply browse the platform, certain data about you is collected and processed. This policy tells you exactly what that data is, why we need it, and what we do with it. It also sets out your rights and how you can exercise them.

This policy should be read alongside our Terms and Conditions. Where this policy and the Terms conflict on matters of data, this Privacy Policy takes precedence.

2 Data We Collect

BV99 collects personal data in three main ways: data you provide directly, data generated by your use of the platform, and data received from payment providers and other third-party services that support platform operations.

BV99 does not collect any special category data (such as religious beliefs, health data, or biometric data) unless it is strictly required for a specific verification process and you have given explicit consent.

3 How We Use Your Data

BV99 uses the data described above for the following purposes:

• Account management: Creating and maintaining your BV99 account, verifying your identity and age, and managing your login credentials.
• Payment processing: Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods. Verifying that transactions are made from accounts registered in your name.
• Platform delivery: Making the sports betting, casino, slots, bingo, and VIP features available to your account and ensuring they function correctly on your device.
• Customer support: Responding to account queries, resolving disputes, and handling withdrawal or payment issues.
• Fraud prevention and security: Detecting unusual account activity, preventing multiple accounts, identifying potentially fraudulent transactions, and maintaining platform security.
• Responsible gaming monitoring: Monitoring account activity patterns to identify potential problem gaming behaviour and applying account restrictions where necessary based on tools you have activated or where required by our responsible gaming obligations.
• Bonus and promotion management: Ensuring bonuses are applied correctly, verifying wagering requirements are met, and preventing bonus abuse.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is being used and to improve features and content.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, and important changes to our Terms or this Privacy Policy. Marketing communications are sent only where you have opted in.

4 Legal Basis for Processing

BV99 processes your personal data under the following legal bases:

• Contract performance: Most data processing is necessary to provide the services you have signed up for — running your account, processing payments, and delivering the platform's features.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics are processed under BV99's legitimate interests, balanced against your rights and interests.
• Legal obligation: Identity verification and certain record-keeping activities may be required to comply with applicable legal and regulatory obligations.
• Consent: Where consent is the basis for processing — such as optional marketing communications — you can withdraw that consent at any time by updating your account preferences.

5 Who We Share Your Data With

BV99 does not sell your personal data to any third party. We share data only where it is necessary to operate the platform or where we are required to do so. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast, and bank partners receive the minimum data needed to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game providers: Third-party casino, slots, and live dealer game providers may receive a session token and account reference to deliver their games within the BV99 platform. They do not receive your full identity details.
• Identity verification services: Where document-based KYC (Know Your Customer) verification is required, your identity documents may be processed by a specialist verification provider. This data is used solely for verification purposes.
• Platform infrastructure providers: Hosting, cloud storage, and cybersecurity service providers process data as part of keeping the platform running. These providers are contractually bound to handle data securely and only as instructed by BV99.
• Customer support tools: Support chat and ticketing systems may store communications you send to BV99 support for the duration required to resolve your query and maintain service records.
• Legal and regulatory bodies: Where BV99 is legally required to disclose data — for example, in connection with a legal investigation or compliance requirement — we will do so to the extent required by applicable law.

6 Payment Data and Financial Privacy

All transactions on BV99 are processed in PKR. Payment data — including your JazzCash wallet reference, Easypaisa mobile account, bank account number, or debit card details — is handled with a high level of security and is processed by your chosen payment provider directly.

BV99 does not store full card numbers or full bank account details on its own servers. Payment references and transaction records are stored for account management, withdrawal processing, and fraud prevention purposes.

Each deposit and withdrawal transaction generates a record that is linked to your BV99 account. This record includes the amount in PKR, the payment method used, the date and time, and the transaction status. This history is accessible to you from within your account and is retained by BV99 as described in the Data Retention section below.

If you believe an unauthorised transaction has been processed through your BV99 account, contact support immediately. BV99 will investigate and, where confirmed, will work with the relevant payment provider to resolve the issue.

7 Cookies and Tracking Technologies

BV99 uses cookies and similar tracking technologies to keep the platform functioning correctly and to understand how users interact with it. Cookies are small files stored on your device when you visit the platform.

• Essential cookies: Required for the platform to function — these manage your login session, keep you authenticated, and remember your in-session preferences. Without these, basic platform features will not work.
• Analytics cookies: Used to collect anonymised data about how users navigate the platform, which pages are visited most, and where users encounter issues. This data is used in aggregate to improve platform design and performance.
• Functionality cookies: Remember preferences such as your preferred language, display settings, and responsible gaming tool configurations so you do not have to reset them each visit.
• Security cookies: Help detect and prevent fraudulent activity, protect against cross-site request forgery, and maintain session integrity.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use the platform. Blocking analytics or functionality cookies will not prevent you from using BV99 but may affect your experience. BV99 does not use advertising or retargeting cookies.

8 Data Retention

BV99 retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods are:

• Account identity and contact data: Retained for the duration of your account plus a minimum of five years after account closure for record-keeping and legal compliance purposes.
• Transaction and payment records: Retained for a minimum of five years from the date of each transaction.
• Account activity data (bets, game history, bonus usage): Retained for three years from the date of each activity record.
• Support communications: Retained for two years from the date of the interaction, or longer if the matter is subject to an ongoing dispute or investigation.
• Technical and session data: Retained for up to 12 months from the date it is generated.
• Responsible gaming records: Retained for the duration of any self-exclusion or limit period, plus a minimum of two years thereafter.

Where data is no longer needed and the retention period has expired, BV99 securely deletes or anonymises it. Anonymised data — where it is no longer possible to identify an individual from it — may be retained indefinitely for aggregate analytics purposes.

9 How We Protect Your Data

BV99 takes data security seriously and applies technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Encrypted data transmission using HTTPS / TLS across all platform connections.
• Secure storage of account credentials — passwords are stored using one-way hashing and are never stored in plain text.
• Access controls that limit which BV99 staff and systems can access personal data, based on the minimum necessary for their role.
• Regular security reviews and monitoring of platform infrastructure for vulnerabilities and unusual access patterns.
• Contractual data processing agreements with all third-party service providers who handle BV99 user data.

No system is entirely immune to security risks. In the unlikely event of a data breach that affects your personal data, BV99 will notify affected users as promptly as reasonably practicable and take immediate steps to contain and remediate the issue.

You can contribute to account security by using a strong, unique password for your BV99 account, not sharing your credentials with anyone, and logging out of your account on shared devices. If you suspect your account has been compromised, contact BV99 support immediately.

10 Your Data Rights

As a BV99 user, you have the following rights with respect to your personal data. You can exercise most of these rights directly through your account settings or by contacting BV99 support:

To exercise any of these rights, contact BV99 support with a clear description of your request. BV99 will respond within a reasonable timeframe. Identity verification may be required before processing certain requests to protect against unauthorised access to your data.

11 Minors and Under-18 Protection

BV99 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted as part of the account registration and verification process. If BV99 identifies or is informed that an account has been registered by someone under 18, that account will be closed immediately and any associated data will be deleted in accordance with this policy.

If you are a parent or guardian and believe that a minor has registered on BV99 using false information, please contact BV99 support immediately so the matter can be investigated and resolved promptly. We take the protection of minors seriously and respond to such reports without delay.

12 Changes to This Privacy Policy

BV99 may update this Privacy Policy from time to time. Changes may be made to reflect updates to the platform, new payment methods, changes in how data is processed, or for other operational reasons. The "last updated" date at the top of this page will always reflect the most recent revision.

For significant changes — those that materially affect your rights or how your data is used — BV99 will take reasonable steps to notify registered users in advance, such as displaying a notice on the platform. Continued use of the platform following a policy update constitutes acceptance of the revised terms.

We recommend checking this page periodically to stay informed about how BV99 handles your personal data. If you have questions about any changes, contact BV99 support and we will be happy to explain.

13 Contact Us About Privacy

If you have questions, concerns, or requests related to this Privacy Policy or how BV99 handles your personal data, you can reach the BV99 support team through the contact details provided on the platform. Common privacy queries are also addressed in our FAQ section.

When contacting us about a privacy matter, please include your registered account username or contact number (without sharing your password) so we can locate your account and respond efficiently. BV99 aims to address all privacy-related queries promptly and transparently.